SexSnap Help Center

Creating a SexSnap account is quick and anonymous:

1. Download the app from the App Store or Google Play
2. Open the app and tap "Sign Up"
3. Choose a username (not your real name)
4. Set your preferences (interests, what you're looking for)
5. Verify you're 18+ by confirming your age
6. Add a profile photo (face required, no sunglasses/masks)

That's it! No email or phone number required for basic accounts.

Due to our anonymous nature, account recovery options are limited:

• If you remember your username: Use the "Forgot Password" feature on the login screen
• If you don't remember username/password: You'll need to create a new account
• If you linked an email: Check your email for recovery instructions

Tip: Consider linking an email to your account during setup for easier recovery.

To delete your SexSnap account:

1. Go to Settings → Account
2. Tap "Delete Account"
3. Confirm you want to permanently delete
4. Enter your password if prompted

Important: Account deletion is permanent and cannot be undone. All your data, chats, and snaps will be permanently removed.

For temporary breaks, use "Deactivate Account" instead - this hides your profile but saves your data for 30 days.

To report a user or content:

1. Go to the user's profile or the offending content
2. Tap the three dots (⋯) menu
3. Select "Report"
4. Choose the reason (harassment, fake profile, inappropriate content, etc.)
5. Add any additional details or screenshots
6. Submit the report

All reports are confidential. We never reveal who made a report. Our moderation team reviews all reports within 24 hours.

To block a user:

1. Go to their profile or open your chat with them
2. Tap the three dots (⋯) menu
3. Select "Block User"
4. Confirm you want to block them

Once blocked:

• They can no longer message you or see your profile
• You won't see their profile or receive notifications from them
• Blocking is reversible - you can unblock users from your Settings

If you feel unsafe or threatened:

1. Immediately block the user using the steps above
2. Report the user with details of the threat
3. Take screenshots of threatening messages for evidence
4. Contact support at [email protected] for urgent safety issues
5. If in immediate danger: Contact local authorities

Remember:

• Never share personal information (address, workplace, etc.)
• Meet in public places for first meetings
• Tell a friend where you're going when meeting someone
• Trust your instincts - if something feels wrong, it probably is

If SexSnap keeps crashing, try these troubleshooting steps:

1. Restart the app: Close completely and reopen
2. Restart your device: Turn off and on your phone
3. Update the app: Check for updates in App Store/Google Play
4. Update your OS: Make sure your phone software is up to date
5. Clear cache: Go to Settings → Apps → SexSnap → Clear Cache
6. Reinstall: Delete and reinstall the app (your account will remain)

If problems continue, email [email protected] with:

• Your device model
• OS version
• App version
• What you were doing when it crashed

If you're not receiving notifications:

1. Check app settings: In SexSnap, go to Settings → Notifications → Make sure they're enabled
2. Check device settings:
   • iOS: Settings → Notifications → SexSnap → Allow Notifications
   • Android: Settings → Apps → SexSnap → Notifications → Turn on
3. Check Do Not Disturb: Make sure DND is off on your device
4. Check battery optimization: Some Android devices block notifications to save battery
5. Update the app: Make sure you have the latest version

If still not working, try reinstalling the app.